Speed of response wins orders and praise
TRP Sealing systems received a call from a new customer desperately seeking a solution to a technical and delivery problem relating to a large rubber bonded component used in the rail industry.
The call was received at 10am on a Friday. By mid-afternoon TRP had offered technical advice and was able to provide a quotation.
On the following Monday TRP received an order and immediately finalised the tool drawings and ordered the tooling. Within three weeks the tooling was completed and available for trials.
During the tool delivery, TRP formulated and tested the low conductivity specialist rubber compound.
A spokesman for the customer said:
"The response was exceptional, TRP immediately understood our problem and offered solutions and lead-times that matched our requirements.”
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